Video chat is a visual client engagement platform that enables businesses to conduct sales, service, and consulting interactions with customers through live video conferencing. Some of the key features of a video chat platform include:
Two-way communication between businesses and customers
Screen sharing and collaboration tools
Video recording and playback
Secure and encrypted communication
Multi-party video conferencing support
Mobile and web-based access
Integration with other business tools like CRM, customer service, and e-commerce platforms
By using video chat, businesses can provide a more personal and interactive experience for customers, improving customer engagement and satisfaction. It can also help businesses to better understand customer needs and provide real-time support and consultation. Video chat can also be used for remote sales and remote training, increasing the reach and flexibility of the business.
Ortus Software & Consultancy
