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ENTR
Ortus Logo

Smart & Interactive Platform
for Customer Services

All customer requests flowing in from multiple communication channels are
managed interactively and in an enriched way on Ortus4C unique omni-channel platform

Efficiency

All communications from multiple channels are unified and managed
on a single Ortus4C platform

Collaboration

Different parties work together to quickly and efficiently solve customer problems
on a single Ortus4C platform

Feature List

Peer to Peer Chat

Pool Management

Chanel Based, Bot Integration, Dynamic Capacity Management, Pool Direction (Nurse, Doc).

Auditor View

Reporting

Chanel Based, Agent Based, Bot Based, Conversation History, Performance Monitoring.

Video Chat

Social Media

Social Media Integrations; Whatsapp, Facebook, Slack, Skype, Telegram, Twitter, Microsoft Teams.

Mobile SDK

Automation